Who We Are

Location : Pune

Work Experience : 8-10 Yrs

Designation: Manager - Customer Quality

Function: Quality

Bands: M

Reporting to: Head Quality

Qualification: BE

Profile in brief: 
The primary responsibility of Customer Quality person is Customer Satisfaction and Delight through proper response and issue resolution. The role focusses on ensuring products meet customer expectations and standards. This includes the tasks like analysing customer feedback, resolving complaints and working with other stakeholders to implement actions - continuous improvement.

Detailed Job Description: 

• Monitoring and evaluation: Interaction with Customers and periodic visits at customer sites. Observing and evaluating customer feedback through proper engagement to ensure our products meet the standards & customer expectations. Resolve escalated complaints and ensure positive experience
• Problem Solving: Thorough investigation of Customer Complaints, identifying root cause and working with relevant stakeholders to implement corrective and preventive actions. More focus on Recurrence Prevention.
• Reporting and Analysis: Creating reports on quality metrices, analysing trends and providing insights to management. Tracking of issues diligently to understand the trend and recurring complaints. Timely escalation for critical issues.
• Communication and Collaboration: Communicating with customers to resolve issues, providing updates on progress, and collaborating with other teams, such as Sales, Manufacturing, R&D to address the issues.
• Process Improvements: Identifying opportunities to streamline processes, enhance efficiency & speed and improve the overall Customer Experience. Drive improvements in the Factory through CAPA and sustenance audits.
• Relationship Management: Building and maintaining strong relationships with key Customers for long term business prospects.

Competencies required (Knowledge/ Skills/ Attitude):

• Excellent Problem solving and Analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant experience in customer service or customer complaint handling
• Proficiency in MS office especially Excel and related ERP systems
• Good knowledge of Quality Management Principles
• Familiarity with problem solving tools (six sigma would be an advantage)

Key Challenges for the job:

• Understanding the product
• Streamlining the CQ processes
• Dealing with multiple stakeholders
• Implementation of actions

Key Stake holders for the job: 

• Sales and Business Development
• Production
• R & D

Location : Pune

Work Experience : 8-10 Yrs

Designation: Manager - Supplier Quality

Function: Quality

Bands: M

Reporting to: Head Quality

Qualification: BE

Profile in brief: 
The primary responsibility of Supplier Quality person is to focus on ensuring that products and materials sourced from supplier partners meet the company's quality standards and requirements. This involves activities like supplier selection, evaluation, auditing, performance monitoring, and resolving quality issues. The critical aspect of this role would be to make World Class Supplier Quality systems which will help to ensure defect free supplies.

Detailed Job Description: 

• Supplier Selection and Evaluation: Developing and maintaining the supplier evaluation and selection process. Giving important insights to management in Supplier Selection Council reviews.
• Audits and Assessments: Conducting on-site audits and assessments of potential and existing suppliers to verify their quality management systems and processes. Ensuring performance against defined quality metrices.
• Quality Standards: Ensuring suppliers adhere to engineering specifications, company standards, and regulatory requirements. Decision making abilities during deviations.
• Issue Resolution: Investigating and resolving quality issues related to supplier materials and products. Timely information to Suppliers/ key stakeholders on the quality issues faced and its effective closures.
• Performance Monitoring: Tracking and analysing supplier performance data to identify areas of improvement. Assuring good quality material to avoid line stoppages.
• Reporting and Analysis: Creating reports on quality metrices, analysing trends and providing insights to management. Timely escalation for critical & chronic issues.
• Communication and Collaboration - Communicating with Suppliers to resolve issues, providing updates on progress, and collaborating with other teams, such as Purchase, Manufacturing Quality, Production and R&D to address the issues and continuous improvement
• Relationship Management: Building and maintaining strong relationships with key suppliers for a seamless Quality Supplies.
• Training and Support: Providing periodic training and guidance to suppliers on quality-related topics

Competencies required (Knowledge/ Skills/ Attitude):

• Excellent Problem solving and Analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant experience in SQ (Exp. in Manufacturing Quality is advantageous)
• Knowledge of Electric Motors and its components is essential
• Proficiency in MS office especially Excel and related ERP systems
• Good knowledge of Quality Management Principles
• Familiarity with problem solving tools (six sigma would be a boon)

Key Challenges for the job:

• Understanding the product
• Streamlining the SQ processes
• Dealing with multiple stakeholders
• Effective implementation of actions
• Sustenance of improvements

Key Stake holders for the job: 

• Purchase
• Logistics
• Production
• R & D

Location : Resp. zones

Work Experience : 3-7 Years

Designation: Engineer / Senior Engineer / AM-Sales (Refrigeration)

Function: Sales & BD

Level & Grade: E

Reporting to: AVP - Sales & BD

Qualification: B.E 

Profile in brief:
Sales engineers specialize in explaining technical data sheet and scientifically advanced usage & best fit products from the available products range. This role will especially focus on OEMs, HVAC, Refrigeration internationally.

Detailed Job Description:

• Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries, for direct sales in OEMs.
• Researching, developing and modifying products to meet customers' technical requirements and needs in close coordination with the R&D and production team.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
• Targeting customer in the sector of OEMs, HVAC, Refrigeration for Axial Fans & Q Motor.
• Maintain and surpass the team target set for the year annually.
• Coordinating for sample submission, getting it approved by OEM R&D, purchase team.
• Preparing weekly customer visit plan.
• Monitoring RFQ on Quarterly/Yearly basis.

Competencies required (Knowledge/ Skills/ Attitude):

• Technical understanding about product range.
• Understanding the end customer design to advice best fit.
• Communication and interpersonal skills
• Coordination and tracking
• MIS
• Customer centricity
• Planning & organising including problem solving.

Key Challenges for the job:

• Developing new customers.
• Understanding customer technical specifications.
• Coordinating with internal teams for deliveries on time

Key Stake holders for the job: 

• Customer (R&D, Purchase)
• Internal R&D, production team.

The above statements are intended to describe the general nature and level of work performed by the associates assigned to this job classification.  They are not intended to be an exhaustive list of all duties performed.

Location : Pune / Mumbai

Work Experience : 02-03 Yrs

Designation: Executive IT

Function : IT

Band: E

Reporting to: Manager IT

Qualification: IT Graduate or engineer

Profile in brief:
The Executive IT is responsible for supporting the Manager IT in design, implementation & maintenance of all IT infra-structure with ERP managing system lifecycle management, deployment testing, hardware management & support using vendor provided tools.

Detailed Job Description:

• Assists to evaluates and make recommendations regarding technology/asset life-cycles. Helps to verify necessary property is properly equipped in terms of PCs, hardware, servers, etc
• Works under guidance to foresee, identify and resolve system(s) performance problems.
• Supports IT manager to verify property technology assets are secure and maintained in accordance with Hicool IT Policy and standards.
• Assists manager IT in areas of data communications, desktop support, and servers/networks. 
• Prepares availability of current documentation for cabling, network systems, and applications exist and submits to manager IT on time.
• Helps to improve networks performance and performs design/re-design as needed to meet property needs.
• Maintain periodic inventories of applications and hardware.
• Provides inputs to Manager IT to realistically budget CAPEX and department operating budgets based on anticipated IT projects and property support.
• Provides inputs to manager IT to review vendor proposals for technologies/hardware.

Competencies required (Knowledge/ Skills/ Attitude):

• Knowledge of hardware, software, networking, Infra, security
• Result oriented and customer centric
• Problem solving ability
• Customer centricity

Key Challenges for the job:

• Addressing Hardware/Software Infra/ security issues on time
• Problem solving quickly

Key Stake holders for the job: 

• Employees
• Manager External Vendors

The above statements are intended to describe the general nature and level of work performed by the associates assigned to this job classification.  They are not intended to be an exhaustive list of all duties performed.

Location : Pune

Work Experience : BE (Mechanical Engineering / Electrical Engineering / Electronics Engineering) OR MTech/MS in Design, Motor Technology 18+ years of experience

• Develop and maintain a comprehensive understanding of electromechanical system, for compact Fans (AC-DC), Q Motor Axial Fans, Centrifugal blower’s product development life cycle, including design, development, testing, manufacturing, quality assurance, production marketing sales and customer support.
• Define and execute a forward-looking Innovation and Technology roadmap aligned with market needs and company growth strategy.
• Lead innovation in fan aerodynamics, motor efficiency, electronics, materials, design, and smart technologies.
• Evaluate emerging technologies such as BLDC motors, connected devices (IoT), energy-efficient controllers, high-efficiency blades, and noise reduction systems.
• Collaborate with executive leadership to prioritize investments in core technologies, prototypes, and new product categories.
• Assist in design, prototyping and validation of motors experiment, test, validate and document designed motors within set timelines and cost.
• Must have knowledge of International Electrotechincal commission standards especially    UL507, IEC60050, 600335, 60089, 60080, 600529.
• Market research to determine what types of products might be successful among consumers, research product ideas to determine their viability, and research how existing products on the market are performing.
• VP –Innovation and Technology design detailed project plans with engineering, manufacturing, teams to manage all aspects of product development and production.
• Reduction in Cost in existing products by design changes.
• Detail analysis of rejection and develop process to help in reduction in Rejection.